‘If we’re going to be home-based, I need to take care of the mental health of my people. I need to make sure they’re team-building because it’s the culture of our company, and happy employees make productive employees.’
The pandemic has caused a lot of companies to shift from office work to work from home. Is your team ready to take the plunge as well? Here are some remote working benefits, tips, and considerations you need to have in mind before you make that decision.
Roger: Hello and welcome to local SEO today I’m Roger Murphy
John: And I’m John Voung.
Roger: We want to welcome our listeners today we’re on our podcast we’re going to talk today to business owners John, we’re going to talk regarding or with respect to remote working and it’s something that is happened extremely quickly in this last 12 months or 18 months but it’s accelerated where this covid thing has has made a lot of companies reconsider having people working remotely from home and I guess there’s pros and cons to it right John?
John: Yeah definitely so it’s not for everyone, it all depends on your industry, your business but you can really make it possible for a lot of your employees to adopt a lot of these things we’re going to talk about because you’ll find that maybe you have the ability to save some costs or you have the flexibility to no lose a lot of clients by adding a dimension of this remote work that will have a better outcome for your customers
Roger: Right and you know in the old days there was a time where you got up you got dressed you put your you know business attire on and you went, you drove, you commuted, you went to work, you sat at a desk and there was that connectivity and interaction every day with your other staff and your boss was there they’re supervising you and today It can be for so many people John remotely done and that comes with some certainly some challenges doesn’t it?
John: Yeah, I mean technology has given us a lot more choice you know interactions, communication there’s a lot of messaging, there’s a lot o software, there’s email now and it’s real time, our speed is faster our computer processing speed, power, everything is there, the ability is there but it’s how you use it how do you ingrain it with your employees how do you make sure that it doesn’t lag with the experience of your customers and expectations
Roger: And then from the standpoint of the st your staff John and I know when we worked corporately years ago when they made the move to home base for all the sales team um almost half them said i love it i’ll never go back to an office and the other half didn’t, could not get onto it because they missed the social interaction and you feed off other people’s energy, there’s so many there’s so many positive things about working together that frankly covid has forced the business just to make the change so whether it was good or bad it is what it is so it’s a matter of we’re dealing with it and we you know businesses had to pivot through this but it is those are considerations that once we get past this covid is your business set up where or is it important for your staff to see each other.
John: Exactly, so if you are face to face like you are the business and you need to actually be there to do the procedures or the actual process of doing the service right on the human then of course you can’t go remote right but the other staff that maybe are operational or front line receptionist or people that are customer service, do they need to be in the office do you need that much office space now you know you have to look at like the pros and cons to it all and do your staff enjoy now the flexibility of saving time not commuting to work and spending more time with maybe your family or do they like that social atmosphere so.
Roger: It might you know John the more I think about it, it might actually be just a trend and trends never stay the same they move around just like fashion trends you know there are you know pants and jeans and wide lapels or whatever or suits and ties things change over time so right now the trends is towards remote and cheaper, not less cost for business owners to run their businesses but someday after all this covert is done it might trend the other way where they realize now we need teams together we’re more productive when we work together so it’s just maybe the time we live in right now.
John: Yeah and and i think a lot of businesses have to understand that with technology there’s ways that you can improve your process, you can become more efficient but then you’re missing the brainstorming, the team build aspect, the shared economy of the social interaction as well as you know how people interact virtually is different than how they interact in real life
John: And maybe people miss that altogether but we will never know until things get back to normal right and we don’t know when that will be
Roger: That’s it so if you are you want to look at that’s just a consideration whether you do this for the medium term, long term or just the short term during this covid thing about where your staff will be working from.
John: Yeah and think about the pros and cons right like office space to look at like the equipment, the time people are going to spend commuting or not, how many staff do you need, there’s pros and cons to everything right and you have to figure out as a business owner what fits your values, your business model, your you know just the whole mission, the ethos of your culture right?
Roger: And you know post again not that we’re harping on this covid that we live in right now we’ve got another year of it I’m sure to go or maybe hopefully less but the idea is is that even if afterwards the business runs better remotely, the idea of keeping the the employees engaged through team building off-site or you know getting together that could really solve a lot of the social limitations that there are when people are working remotely.
John: Exactly and I think there’s that mental health issue, there’s a lot of things that you have to realize in terms of extra costs as well do you need to support them, do you want to be there to be give them a voice as well right like just understand what the circumstances are, engaging with your employees I know that’s a big topic because people are isolated now at home and you don’t know their situation. their circumstances and the more you talk the more you get to know people and their lifestyle, personality.
Roger: And you know why it was important you know it’s interesting too John just as a thought uh you know every decision that a business takes and really personally as well comes with a consequence. So it’s that’s where the business owners are going to have to, you know do a checklist of okay you know what if we’re gonna be remote based Ineed to take care of the mental health of my people and I need to make sure they’re team building because it’s our culture as a company and and happy employees are more productive employees so every decision will have a unintended consequence and you know it’ll things work out certain you know different or things can work out differently than what you thought but it’s just something that I guess every business owner needs to assess
John: And again there might be certain businesses that clock in and clock out there’s tools and swap work for that if that’s something that you want to do right in your business and that’s been something that you’ve harvested over the last couple years but, it’s your culture you got to figure out what works for you, there’s technology, tools and productivity tools out there you just have to uncover what’s available and what fits your needs as a business.
Roger: And as a company culture and letting people, letting the employees know that listen with this independent working comes trust, comes an understanding that as long as the work gets done, we’ve got flexibility on our end as long as you know because you’re working from home and there’s some benefits for you but as long as they you know understand that you’re it’s called independent work and we rely on each other to get the job done and done it done at a high level so.
John: Exactly so just be transparent , hold them accountable right and productivity shouldn’t be lagged and as long as they’re efficient, as long as they’re as productive or more productive do they see pros and cons to working more from home versus you know at the office and figure that out as a company don’t just make a decision because you want it, collaborate with your employees see what work for the best interests of everyone and that’s what culture is all about.
Roger: That’s it so this this whole topic of remote working John it was almost thrust upon the whole western economy even around the world, businesses had to make the move because of this covid thing but long term once we get past it all these you know things need to all these considerations have to have to be taken into consideration of productivity and team building and health and wellness of all of your staff all these things will have to be assessed.
John: Exactly and just enjoy the process of it all right in terms of a business if you want the most of your employees you have to find out what makes them happy and ask them and be a part of their successful journey and have fun ultimately.
Roger: And our topic today John was the question really should you move to remote working permanently, well we don’t have answers but we just offered some more questions that they need to consider so I think it’s been a great topic and I really appreciate your time today.
John: Thanks a lot Roger.
Roger: John thank you and thank you to our listeners and we’ll see you again at Local Seo Today.
John: Thank you.